Hana Bank enhances AI-powered customer service for greater efficiency

Hana Bank enhances AI-powered customer service for greater efficiency

Hana Bank has upgraded its artificial intelligence (AI) customer service platform, significantly enhancing both service speed and system efficiency, the lender said Sunday. This is the first real-time conversation summary and classification service provided by Korea’s banking sector, a feat Hana achieved with the joint efforts of Hana Financial TI, an in-house tech affiliate of Hana Financial Group. The upgraded system automatically summarizes c…