1 in 3 UK Customers Comfortable With AI in Insurance but Want Human Checks and Robust Regulation
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4 Articles
Guidewire Study Looks at Customer Attitudes to AI
Some consumers are early adopters, others want more check, more privacy. A few will resist and prefer phone calls or emails which are more familiar. Everyone’s insurer experience is different and AI isn’t a magic [...] The post Guidewire Study Looks at Customer Attitudes to AI appeared first on .
European insurance customers are now more open to artificial intelligence (AI), but personal contact with the insurer must not suffer from it. To this conclusion comes the European consumer study of the software provider Guidewire. The Germans are much more open about AI support in insurance matters than their neighbours. With concern, the industry should note that many respondents consider cutting their insurance expenditures due to increased l…
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