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Guest Upset at Tour Cancellation - Did Carnival Drop the Ball?
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Guest Upset at Tour Cancellation - Did Carnival Drop the Ball?
Most cruise travelers understand that some unfortunate circumstances are well outside a cruise line’s control. How a cruise line reacts to those circumstances, however, can make a big difference about how happy – or unhappy – guests may be about necessary changes. One recent guest is upset at how Carnival Cruise Line appears to have handled a simple shore tour cancellation, and she really does have a point. The guest reached out to the cruise li…
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