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Google support pages start defaulting to AI chatbots – it might be for the best

Summary by 9 to 5 Google
Google is starting to move its support pages from detailed articles to AI summaries with a chatbot, with an added set of steps to access the full details of the any given page. more…

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In case of problems or questions about Google products, the path leads quickly to Google Support, which has been offered for many years as a huge online collection in the form of a help center. Now one seems to want to give away the main task to Gemini and welcomes first users with an AI chatbot as well as proposed topics, instead of the usual articles. Read more: Google Support & Gemini: The help pages are outsourced to Gemini-KI – problem solv…

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9 to 5 Google broke the news on Monday, October 19, 2026.
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