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Giving CU Contact Center AI the Ability to Converse — But with Feeling
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Giving CU Contact Center AI the Ability to Converse — But with Feeling
By Roy UrricoTo supplement its generative artificial intelligence (AI), language model, and analytics, Talkdesk just officially introduced agentic AI, which is capable of acting autonomously, to improve contact center interactions for financial institutions (FIs). Integrating agentic AI allows automated agents to not only understand and converse in real time (and in multiple languages and dialects), but also comprehend context, express empathy, …
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