Giant's website taken down following cyber attack on parent company
The company said it is assessing the incident and has no timeline for restoring online services, while stores remain open.
- On Monday, Ahold Delhaize announced a "large-scale IT outage" affecting retail banners Albert Heijn, Etos, and Gall & Gall after taking systems offline following a detected "security issue."
- Since Sunday, the company has managed the disruption by shutting down network systems as a precaution to protect customer, staff, and partner data from the detected threat.
- Websites, mobile apps, and online ordering remain unavailable, while electronic shelf labels display last week's prices and personal discounts are paused in physical stores.
- U.S. subsidiaries including Giant Food, Stop & Shop, and Hannaford also experienced shutdowns Monday morning, indicating the "security issue" affects the company's global operations across multiple banners.
- With no timeline for restoration, the outage follows a 2024 cybersecurity breach that potentially exposed sensitive information belonging to more than 2.2 million customers at U.S. stores.
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A malfunction has been ongoing at Albert Heijn, Etos, and Gall & Gall since Sunday afternoon, October 11. This can affect your wallet in three ways: the price on the shelf, your loyalty points, and an online order you have already paid for. According to the latest update from Albert Heijn on Monday, October 12, at 5:20 PM...
Supermarket chain shuts down systems to protect firm's IT environment
A suspected attack on the IT systems of Albert Heijn's parent company is causing significant problems in stores. Discounts that are no longer valid, but are still listed on shelf labels, are causing confusion among customers and employees. Employee verification at the self-checkout is also impossible. "I can't even open the gate." And the misery doesn't end there. There is a chance that branches will be facing empty shelves tomorrow.
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