Genesys Expands AI Engineers to Speed Customer Rollouts

Genesys expands forward-deployed engineering to accelerate enterprise agentic AI adoption

Genesys is expanding its forward-deployed engineering (FDE) capabilities to help enterprises deploy agentic AI across customer experience (CX) operations. The initiative will see its engineering teams work directly with customers to identify priority use cases, address integration and governance requirements, and move AI applications into production.

Genesys expands AI engineers to speed customer rollouts

By tackling integration and governance hurdles, the new engineering model aims to help enterprises move agentic AI customer service projects into production faster.

Genesys Scales Forward-Deployed Engineers to Speed Agentic CX

The expanded program embeds Genesys engineers inside customer environments to move agentic AI use cases from pilot into production.

Genesys Expands Forward-Deployed Engineering to Speed Time to Value for Agentic CX

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global leader in agentic orchestration for customer experience (CX), today announced the expansion of its forward-deployed engineering (FDE) capabilities to help enterprises operationalize agentic AI across the customer experience. Genesys FDE teams work alongside customers on high-value agentic AI use cases, combining CX expertise, technical depth and transformation experience to move them from concep…