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Fuming family claim five-star facilities on £1,800 dream family holiday 'didn't exist'

The family rejected a £173 refund after paying £1,800 for a resort with misleading facilities, including closed pools and absent play areas, claiming they were scammed.

Summary by Manchester Evening News
Gemma Lane and Nicholas Preston stayed at the hotel in Antalya, Turkey last month with their 19-month-old baby Louis after booking a package deal with Loveholidays.

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Bristol PostBristol Post
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Fuming family claim five-star facilities on £1,800 dream family holiday 'didn't exist'

Gemma Lane and Nicholas Preston stayed at the hotel in Antalya, Turkey last month with their 19-month-old baby Louis after booking a package deal with Loveholidays.

·Bristol, United Kingdom
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Manchester Evening NewsManchester Evening News
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'We spent £1,800 on five-star family holiday - it looked nothing like the photos' - Manchester Evening News

Gemma Lane and Nicholas Preston stayed at the hotel in Antalya, Turkey last month with their 19-month-old baby Louis after booking a package deal with Loveholidays.

·Manchester, United Kingdom
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Manchester Evening News broke the news in Manchester, United Kingdom on Saturday, August 23, 2025.
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