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From Legacy Systems to AI-Driven CRM: Saurav Pal's View on Enterprise Transformation
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From Legacy Systems to AI-Driven CRM: Saurav Pal's View on Enterprise Transformation
From Legacy Systems to AI-Driven CRM Saurav Pal’s View on Enterprise Transformation You’ve spent 18 years working inside the CRM function at major organizations across banking, manufacturing, and automotive. What does working across those three industries teach you about how large enterprises manage customer relationships at scale? Across banking, manufacturing, and automotive, large enterprises converge on a few core truths about managing custo…
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