US EditionPublished • loading... • Updated
From Chatbot To AI Agent: The Evolution Of Intelligent Customer Support
Summary by Martech Zone
This story is only covered by news sources that have yet to be evaluated by the independent media monitoring agencies we use to assess the quality and reliability of news outlets on our platform. Learn more here.1 Articles
1 Articles
From Chatbot To AI Agent: The Evolution Of Intelligent Customer Support
The chatbot vs AI agent debate isn’t just semantic hairsplitting. Early chatbots operated on scripted responses and decision trees: paths that frustrated users the moment their question veered off-script. Anyone who’s typed speak to a human into a chat window knows this pain. Today’s customer service AI agents represent a fundamental shift: they understand context, learn from interactions, and actually solve problems rather than just routing the…
Coverage Details
Total News Sources1
Leaning Left0Leaning Right0Center0Last UpdatedBias DistributionNo sources with tracked biases.
Bias Distribution
- There is no tracked Bias information for the sources covering this story.
Factuality
To view factuality data please Upgrade to Premium
