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Folkestone & Hythe Customer Access Strategy: Digital by Choice or Digital Exclusion?
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Folkestone & Hythe Customer Access Strategy: Digital by Choice or Digital Exclusion?
Folkestone & Hythe District Council has approved a new Customer Access Strategy 2026 -29, built around a simple promise: residents should be able to access council services in the way that suits them best — online if they want, but also by phone and face-to-face when they need it. On paper, the council has a strong digital platform to build from. The strategy says MyAccount is already used by 81.36% of households, and that 385 additional online …
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