Google, Meta, TikTok face EU consumer complaints about handling of financial scams
Consumer groups said they reported nearly 900 suspect ads, and the platforms removed only 27% while 52% were rejected or ignored.
- On Thursday, the European Consumer Organisation and 29 member groups filed complaints against Meta, TikTok, and Google, alleging the platforms fail to protect users from financial scams on their services.
- Between December and March, consumer groups reported nearly 900 ads suspected of breaching EU laws, but platforms removed only 27% and rejected or ignored 52% of the reports.
- BEUC Director General Agustín Reyna stated, "Meta, TikTok and Google not only fail to pro-actively remove fraudulent ads but also do little when being notified about such scams." Reyna warned fraudsters will siphon hundreds of thousands of euros daily from European consumers.
- A Google spokesperson disputed the groups' assertion, claiming the company blocks over 99% of violating ads before they run, while Meta and TikTok offered no immediate response to requests for comment.
- Complaints were filed under the Digital Services Act , which requires platforms to combat illegal content; regulators can impose fines reaching up to 6% of a company's global annual turnover.
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Google, Meta, TikTok face EU consumer complaints about handling of financial scams
Alphabet's Google, Meta Platforms and TikTok were hit with complaints from European Union consumer groups on Thursday for allegedly failing to protect users from financial scams on their platforms.
Google, Meta and Tiktok should not protect their users from fake shops and unscrupulous coaching offers. Consumer representatives call on the EU Commission to impose penalties.
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