US EditionFEMA Didn’t Answer Thousands of Calls From Flood Survivors, Documents Show
CENTRAL TEXAS, JUL 12 – FEMA’s contract nonrenewal led to firing hundreds of call center workers, causing the agency to miss about two-thirds of disaster assistance calls after Central Texas floods, officials said.
- On July 6, FEMA handled only about 36% of the 2,363 calls it got from flood victims in Texas, leaving a majority of the requests unanswered.
- The low response rate followed the layoff of hundreds of call center contractors after contracts expired and were not renewed until days later.
- Homeland Security Secretary Kristi Noem delayed FEMA's deployment of search-and-rescue teams by personally requiring approvals on expenses over $100,000.
- Jeffrey Schlegelmilch of Columbia University described the fact that fewer than half of the inquiries receive a response as extremely troubling, especially given the challenges survivors face while dealing with multiple aid programs.
- The agency's poor call response and delayed actions have led to intense scrutiny and calls for FEMA reform following floods that killed over 120 people in Texas.
16 Articles
16 Articles
'Unforgivable': FEMA Missed Thousands of Calls from Texas Flood Victims After Noem Fired Contractors
FEMA missed two-thirds of calls from Texas flood victims after DHS Sec. Kristi Noem allowed hundreds of call center employees to be fired. "They are intentionally breaking government," said Sen. Chris Murphy.
FEMA didn't answer thousands of calls after deadly Texas flooding: Report
The Federal Emergency Management Agency did not answer thousands of calls made to its disaster assistance line after deadly flooding in Texas, documents reviewed by the New York Times show. A person "briefed on the matter" who spoke to the Times anonymously said this was because the agency fired hundreds of contractors at call centers. FEMA laid off these contractors on July 5, after their companies' contracts expired. Homeland Security Secretar…
FEMA didn’t answer thousands of calls from flood survivors, documents show - Hawaii Tribune-Herald
Two days after catastrophic floods roared through Central Texas, the Federal Emergency Management Agency did not answer nearly two-thirds of calls to its disaster assistance line, according to documents reviewed by The New York Times.
Two thirds of the calls from those affected in the flood areas did not get through, as the "New York Times" reports – this is due to the government's austerity measures. Justice Minister Bondi fires nine more Trump investigators.
Thousands of calls for financial assistance following the widespread flooding in Texas were not answered by the US disaster agency, according to a review by the New York Times.
der Standard AT
der Standard DEAccording to a report from the "New York Times", about two thirds of calls to the National Civil Protection Agency Fema were not answered. Trump, however, rejected the criticism of disaster relief during his visit to Texas.
Coverage Details
Bias Distribution
- 46% of the sources are Center
To view factuality data please Upgrade to Premium
