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Feds working with City of Ottawa to ease public service transit woes: memo
A federal memo says bus service missed its target and Line 1 remains reduced, raising concerns for return-to-office plans.
Public Services and Procurement Canada 'proactively engaged' with Ottawa after transit reliability emerged as a top complaint among federal employees in the National Capital Region, with officials now meeting regularly to coordinate planning and transit demand projections.
Escalating return-to-office requirements intensified pressure on Ottawa's transit system; federal executives have worked onsite five days weekly since May 4, with other employees required four days starting July 6.
OC Transpo delivered approximately 97.8 to 98.4 per cent of planned bus trips in late 2025 and early 2026, failing its 99.5 per cent target; users rated bus satisfaction at just 2.91 out of five, with hundreds of daily cancellations during peak hours.
While O-Train's north-to-south lines operate 'consistently strong and running reliably,' the west-to-east Line 1 remains at reduced capacity due to axle bearing problems, with uncertainty persisting about its return to full capacity.
Significant portions of the federal memo, including suggested questions for officials, were stripped before release under the Access to Information Act, yet federal and city officials committed to sustained collaboration on transit improvements across Ottawa and Gatineau, Quebec.