US EditionFederal union launches campaign denouncing cuts at CRA call centres
The union reports a loss of about 3,300 call centre employees in one year, leading to increased delays and urging public action to oppose further cuts.
- On Aug. 21, 2025, the Union of Taxation Employees launched an online campaign with the Public Service Alliance of Canada urging public action against Canada Revenue Agency staffing cuts.
- Under Budget 2023 the federal government tasked departments with finding program spending cuts of 15 per cent by 2028-29, and the Canada Revenue Agency's 2025-26 plan shows full-time employees dropping from 50,804 to 47,732 by 2027-28.
- Marc Brière said the loss of about 3,300 call-centre employees last year caused delays, long wait times and dropped calls at the Canada Revenue Agency.
- The campaign calls on the public to contact Members of Parliament, share complaints with the taxpayers' ombudsperson, and record videos, as the union aims to stop cuts, save jobs, and rehire staff.
- The agency's plan notes the reduction results from a 'decrease or sunsetting' of funding amid population growth since the pandemic, with a second campaign phase later this fall expecting more cuts later this year.
27 Articles
27 Articles
Fed-up Canadians say no one at CRA is taking their call. The union says it's set to get worse
Many Canadians are complaining they can’t reach anyone at the Canada Revenue Agency by phone to address important tax matters. Several affected taxpayers interviewed by CBC News, and the union representing CRA workers, are pleading with the federal government to fix the problem.
The already time-consuming wait times to join the CRA could increase as a result of the massive cuts planned by Ottawa.
A large part of the calls remain unanswered, according to the SEI, due to the recent loss of approximately 3,300 employees.
The federal union representing Canada Revenue Agency (CRA) workers launched an online campaign denouncing staff cuts.
Federal union launches campaign denouncing cuts at CRA call centres (Canada)
The federal union representing workers at the Canada Revenue Agency has launched an online campaign denouncing staffing cuts. Marc Brière, national president of the Union of Taxation Employees, said the loss of about 3,300 call centre employees in the last year has resulted in delays, long wa...
The federal union representing Canada Revenue Agency (CRA) workers launched an online campaign denouncing staff cuts.
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