FCC Proposes Robocall Scorecard to Rate How Well Providers Protect Consumers From Illegal Calls
The consumer tool would rate providers on conduct and results, using complaints, call-blocking data and third-party analytics, the FCC said.
- On Wednesday, the Federal Communications Commission proposed a new Robocall Scorecard to rate domestic voice service providers on their effectiveness blocking illegal spam calls and empower consumers through public performance assessments.
- FCC Chairman Brendan Carr said the scorecard will 'incentivize providers to improve their efforts,' as combatting illegal robocalls remains the agency's top consumer protection priority since his leadership began.
- The agency seeks more than 'a simple administrative checklist,' proposing composite metrics reflecting operational practices and measurable outcomes. Officials are soliciting public comment on grading scales, including percentage systems like 96 out of 100 or numerical ratings such as 7 out of 10.
- Simultaneously, the FCC announced it had booted 14 telecommunications providers from the Robocall Mitigation Database for failing to follow anti-robocall rules. This action effectively cuts the companies off from connecting to U.S. networks.
- Former enforcement head Peter Hyun likened the proposal to the Department of Transportation's airline customer service dashboard, noting transparency fosters better outcomes. While some carriers fear reputational damage, others may view the scorecard as a competitive advantage.
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12 Articles
FCC's Robocall Scorecard Aims to Name, Shame and Spur Carriers to Finally Stem Spam Flood
The FCC proposed a robocall scorecard on Sept. 2 to rate carriers on blocking illegal spam calls using conduct and outcome metrics. The tool aims to inform consumers and pressure providers while the agency simultaneously cuts off violating companies. It builds on STIR/SHAKEN and mitigation rules but seeks to move beyond checklists to real results.
How Well Does Your Carrier Stop Robocalls? The FCC Wants to Rate Them
The proposed 'Robocall scorecard' sounds like it could name-and-shame carriers into doing more to crack down on spam phone calls and texts. To push the industry to crack down harder on robocalls, the Federal Communications Commission is floating a proposal to grade carriers on how well they stop spam calls and texts. “Today, we’re proposing a Robocall Scorecard that will rate phone companies based on how effective they …
FCC Seeks Comment Sept. 22 on Proposed Robocall Scorecard
The FCC's Consumer and Governmental Affairs Bureau sought comment Wednesday on establishing a public "Robocall Mitigation Scorecard," which will rate how effectively voice providers protect consumers from illegal robocalls. Comments are due Sept. 22, replies Oct. 2, in docket 26-239...
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