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Meta testing a 'human concierge' for its new personal AI agent Muse
Meta says the test aims to improve safety and privacy protections before a wider rollout of Muse's calling feature.
- Meta is testing a "human concierge" for its AI assistant Muse, with human contractors quietly handling phone calls placed through the digital agent; the Facebook and Instagram owner told employees about the test last week.
- Internally, the company announced it had "added a human agent layer for calls to get completed" and that the system was ready for testing, with Alexandr Wang, Meta's chief AI officer, and Ryan Fox confirming the expansion.
- Some employees criticized the feature as a "bad bad idea," noting testers were not informed a human made the call until afterward, with one worker warning it could portray the company as having inadequate AI.
- Addressing privacy concerns, Meta suggested information shared with contractors is safe because they underwent "a lot of training to make sure all your data is safe and secure," though employees raised concerns about sensitive data being shared unintentionally.
- Daniel Roberts, Meta's spokesperson, said the test aims to "get feedback so we can implement safety and privacy protections," and the company will only roll out the feature when "ready and with the proper disclosures.
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Meta testing a 'human concierge' for its new personal AI agent Muse
Meta has been testing a “human concierge” for its new personal AI assistant, Muse, which entails having human contractors quietly handle some of the phone calls placed via the digital agent, according to internal company posts seen
·London, United Kingdom
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Total News Sources10
Leaning Left1Leaning Right3Center5Last UpdatedBias Distribution56% Center
Bias Distribution
- 56% of the sources are Center
56% Center
11%
C 56%
R 33%
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