Discovery Health Members Asked to Repay THOUSANDS After Claims Glitch

Discovery Health members asked to repay THOUSANDS after claims glitch

Discovery Health has asked some of its medical aid members to repay money after an internal processing error led to claims being paid at higher levels than their plans allow. The issue affects members on five of Discovery Health Medical Scheme’s higher-tier plans: Executive, Classic Comprehensive, Classic Smart Comprehensive, Classic Priority and Essential Priority. At the centre of the problem is the Above Threshold Benefit (ATB), which covers …

Discovery seeks repayment after overpaying members’ claims - Juta MedicalBrief

A processing error has led to Discovery Health members being asked to repay money after their claims were incorrectly paid out at a higher rate than their plan’s benefits allow. The mistake is related to the Above Threshold Benefit (ATB) on the Executive, Classic Comprehensive, Classic Smart Comprehensive, Classic Priority and Essential Priority plans, reports Moneyweb. Day-to-day expenses are paid from the ATB once the member has reached their …

Discovery Health seeks refunds after claims processing error

Discovery Health has asked a number of members to repay the Discovery Health Medical Scheme (DHMS) after a processing error resulted in some claims being paid at higher rates than allowed by members’ benefit plans. According to the health scheme, the error relates to the Above Threshold Benefit (ATB) on five plans Executive, Classic Comprehensive, […]

Exclusive: Discovery goes full Jerry Maguire as it tells members to “show them the money”

You behave yourself into the reputation you have or want, you don’t communicate yourself there, writes Razor PR CEO Dustin Chick (Image source: © Affinity Health [[https://www.affinityhealth.co.za/ Affinity Health]])Typically, I don’t comment on crisis or issues communications programmes I’m not involved in. For me, it seems unfair when you provide an ‘expert opinion’ in the absence of all the facts and the internal back-and-forth that led to de…