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Everybody is Vulnerable: Why researching disability is crucial for Service Research – SERVSIG
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Everybody is Vulnerable: Why researching disability is crucial for Service Research – SERVSIG
Guest article by Floriane Goosse, Dominik Mahr, and Wafa Hammedi — winners of the 2024 AMA-SERSVSIG Conference Best Paper Award and the QUIS 2025 Best Paper with Social Impact Award for their paper Empowering the Visually Impaired: Voice Assistants for Enhanced Agency and Dignity. Researching people in situations of vulnerability offers an opportunity to rethink what consumer and service research can – and should – be. By shifting our focus beyo
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