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Earth facts of the day

Summary by Marginal REVOLUTION
Global call center headcount is 5.3% below its December 2023 peak, ending more than a decade of growth. It has fallen year over year for eight straight quarters, a decline that started in high-income countries and coincided with the rise of AI chatbots. Call center support is falling behind other white-collar work in the same […]

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Marginal REVOLUTIONMarginal REVOLUTION
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Earth facts of the day

Global call center headcount is 5.3% below its December 2023 peak, ending more than a decade of growth. It has fallen year over year for eight straight quarters, a decline that started in high-income countries and coincided with the rise of AI chatbots. Call center support is falling behind other white-collar work in the same […]

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BizToc broke the news on Saturday, October 10, 2026.
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