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Dr. Barton Goldsmith: Have we lost the personal touch?

Dr. Barton Goldsmith recalls how the answering machine changed live communication and altered expectations for immediate personal responses at home.

  • Dr. Barton Goldsmith recalls his father bringing home a mechanical answering machine during childhood that physically lifted the landline handset to connect calls when the family was away.
  • The machine, which was about the size of a large telephone book, drew neighbors to visit and see the new technology when it first arrived at the family home.
  • Before these machines, people were tethered to their homes waiting for important calls; the technology freed users to check messages from elsewhere, transforming daily communication patterns.
  • Goldsmith notes that technological progress has made life both easier and more complicated, yet these advancements have ultimately helped save lives by improving accessibility and communication efficiency.
  • While communication methods continue to evolve, the shift toward electronic messaging may lead to less personal interaction, raising questions about the habit of using our voices to connect.
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The Billings GazetteThe Billings Gazette
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Dr. Barton Goldsmith: Have we lost the personal touch?

When I was a kid, my dad brought home an answering device for our landline. He was such a cutting-edge guy. This machine would actually lift the handle of the phone, so it could connect when we were away or…

·Billings, United States
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The Billings Gazette broke the news in Billings, United States on Tuesday, March 24, 2026.
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