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Detroit funeral home launches review after family says wrong body was presented at viewing
The funeral home said it launched an internal review as Moore’s family questions whether her remains were cremated before the viewing.
On Friday, Sept. 18, Bianca Robinson arrived at Hutchinson Funeral Home in Detroit to view her mother, 61-year-old Kimberly Moore, only to discover the body in the casket was not her mother.
Relatives realized an unidentified woman was wearing Moore's clothes and wig, while staff suggested a wet toe tag may have caused the body mix-up at the facility.
Robinson confronted staff after noticing a missing mole on the body's foot, prompting the funeral home to suggest Moore may have been mistakenly cremated earlier.
Hutchinson Funeral Home stated they are "heartbroken and deeply sorry" for the family's experience and have launched an internal review to determine how the error occurred.
Although the family held a service on Saturday without Moore's remains, they continue to demand answers regarding the location of her body and the investigation's progress.