Delta Air Assures US Lawmakers It Will Not Personalize Fares Using AI

Delta Air assures US lawmakers it will not personalize fares using AI

Delta Air Lines said it will not use AI to set personalized ticket prices for passengers after facing criticism from U.S. lawmakers and broad public concern.

Delta Defends AI in Ticket System, Refuting Suggestions of 'Surveillance' Pricing

Senators had warned the airline could be setting individualized prices for each customer.

Backlash to Delta's AI pricing shows the tightrope companies walk when it comes to AI

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Delta’s dynamic AI pricing plan sounds different now

Delta Air Lines is explaining more about its AI-assisted dynamic pricing model after coming under scrutiny for recent comments about the pricing. In November, Delta president Glen Hauenstein said at an investor day that “we will have a price that’s available on that flight, on that time, to you, the individual.” However, responding to questions sent by lawmakers, EVP and chief external affairs officer Peter Carter says in a letter that “there is…

Delta Air Lines defends use of AI in airfare pricing tactics - The Points Guy

Delta Air Lines fired back at lawmakers this week, defending its use of artificial intelligence in pricing airfare.In a letter to three lawmakers reviewed by TPG, the Atlanta-based carrier again insisted it's not tapping into customer data or targeting individual consumers as part of a new AI-assisted pricing program.Delta specifically disputed concerns raised by three Democratic senators who, last month, accused the airline of "individualized" …

Delta denies using AI to set flight prices after facing congressional criticism from lawmakers | The New York Ledger

Delta Airlines on Thursday stated it has actually not utilized expert system to set costs for flights following criticism from congressional legislators. In a letter to Democratic Senators Ruben Gallego, Mark Warner and Richard Blumenthal, the Atlanta-based provider stated its ticket costs “are determined by market characteristics and energetic competitors.” ” There is no fare item Delta has actually ever utilized, is evaluating or prepares to u…