Delta Air Lines Assures U.S. Lawmakers It Will Not Personalize Fares Using AI

Delta Air Lines assures U.S. lawmakers it will not personalize fares using AI

WASHINGTON - Delta Air Lines said on Friday it will not use artificial intelligence to set personalized ticket prices for passengers after facing sharp criticism from U.S. lawmakers and broad public concern

Delta denies using AI for ticket pricing

Rate this post With airlines and hospitality industry increasingly turning to use Artificial Intelligence for various operations, to minimise costs and maximise profitability, two members of the United States Senate have raised questions on reports whether airlines, notably Delta Airlines, the third largest airline in the US, is using AI to set individual prices, thus overcharging customers as per their travel history. However, in a letter to th…

Delta Faces Backlash Over AI Ticket Pricing and Data Use Claims

In the rapidly evolving world of airline revenue management, Delta Air Lines has found itself at the center of a heated controversy over its use of artificial intelligence in ticket pricing. Recent reports suggest that the carrier’s adoption of AI-driven systems has sparked accusations of inflating prices based on personal data, prompting backlash from lawmakers, consumers, and industry watchdogs. According to a Reuters article published on July…

Delta Air Lines Denies Using Personal Data in Ticket Pricing

Delta Air Lines reportedly told three senators that it does not and will not use customers’ personal data to set ticket prices.

Delta Responds to AI-Pricing Backlash: No ‘Individualized Prices Based on Personal Data’

Skift Take: In a letter to three senators, Delta said some of the conversation on its use of AI “has created confusion and misinformation.” Read the Complete Story On Skift