US EditionDefining the customer success operations (CS Ops) role
Summary by Customer Success Collective
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Defining the customer success operations (CS Ops) role
What is customer success operations?Customer success operations is a role that organizes and streamlines a customer success team. "Operations management" is a function in and of itself, and it’s emerging across all fields – from marketing to sales. CS Ops is responsible for coordinating, actioning and analyzing the structures in place within a customer success team. It's fundamentally about reinventing the customer experience, establishing found…
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