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New buy now, pay later rules aim to protect shoppers

  • The UK government will introduce new legislation on Monday to regulate buy now, pay later services and protect shoppers from debt traps.
  • This action follows concerns that BNPL has operated as a 'wild west', exposing consumers to unaffordable debt and financial hardship due to insufficient regulation.
  • New regulations will mandate early affordability assessments, ensure quicker refund processes, and grant the ability to escalate complaints to the Financial Ombudsman, bringing BNPL practices in line with other credit products.
  • Around 10 million individuals use BNPL services, and the Treasury’s economic secretary highlighted that the new regulations will provide the industry with the confidence needed to expand, invest, and generate employment, while also offering greater consumer protections.
  • The legislation has been welcomed by Citizens Advice and BNPL companies, marking a crucial step toward stronger consumer protections and a more sustainable BNPL market future.
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Consumers to get more protection from ‘wild west’ of buy now, pay later products

Citizens Advice welcomed the legislation, saying it was ‘a crucial step towards better protections for consumers’.

·London, United Kingdom
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NL Times broke the news in on Sunday, May 18, 2025.
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