New J.D. Power Survey Shows Growing Concerns with Canada’s ‘Big Five’ Banks

New J.D. Power survey shows growing concerns with Canada’s ‘big five’ banks

A new banking survey from J.D. Power is showing a growing divide between Canada’s ‘big five’ banks and smaller, mid-size institutions.

Customer satisfaction falling at Canada’s largest banks as more people look to alternatives

Customer satisfaction at the Big Five banks fell year-over-year, according to a new J.D. Power survey, while consumers with mid-sized lenders gave their institutions higher marks.

Customer satisfaction gap widens between big banks and midsized lenders: J.D. Power (Business)

A new report finds the gap in bank customer satisfaction between Canada's Big Five banks and midsized lenders is widening, with satisfaction at smaller banks rising. A J.D. Power survey finds customer satisfaction with the Big Five lenders fell seven points from last year to 604 on a 1,000-point sca...

Customer Satisfaction Gap Widens Between Big 5 and Midsize Banks in Canada, J.D. Power Finds

RBC Royal Bank and Tangerine Bank Rank Highest for Customer Satisfaction in Respective Segments

Customer satisfaction gap widens between big banks and midsized lenders: J.D. Power

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RBC and Tangerine rank highest for customer satisfaction in annual JD Power Canadian survey - Retail Banker International

RBC ranks highest in customer satisfaction among the Big 5 Canadian banks for a second consecutive year, according to the JD Power 2025 Canada Retail Banking Satisfaction Study. CIBC ranks second ahead of BMO and TD with Scotiabank bringing up the rear. Tangerine Bank ranks highest among midsize banks for a 14th consecutive year ahead of Simplii, National Bank of Canada, Desjardins and ATB. After a surge in customer satisfaction last year in bot…