Part 2: Turning Feedback into Fuel–How Customer Sentiment Powers Growth and Innovation

Part 2: Turning Feedback into Fuel–How Customer Sentiment Powers Growth and Innovation

In this second part, we go beyond data collection to reveal how the best brands are turning feedback into action—and using it as a strategic engine for growth.

Customer feedback management framework

What is a customer feedback management framework?A customer feedback management framework is a strategic tool that helps organizations systematically collect, analyze, and act on feedback from customers. It's more than just reading reviews and ticking boxes, this framework is your blueprint for understanding what your customers really think, identifying improvement opportunities, and making data-driven decisions that drive satisfaction and loyal…