US EditionCRA aiming to hire 1,700 call centre staff ahead of busy tax season
The Canada Revenue Agency aims to reach 4,500 agents and maintain a 70% unique-calls-answered target during tax season by hiring 1,700 temporary workers.
- On Dec. 11, 2025, the Canada Revenue Agency announced it is hiring about 1,700 temporary call centre workers over the next few months to manage higher tax season demand.
- Aiming for about 4,500 agents, the CRA currently has around 2,700 call-centre employees and hopes to increase that by more than 1,000 this year to meet a "very high forecast".
- The CRA's internal review of more than 100,000 call recordings found agents provided accurate information 92 per cent of the time, despite the Auditor General reporting 17 per cent accuracy.
- Unions reported notices that about 200 members at Natural Resources Canada received warnings, while the CRA says its workforce analysis is still ongoing.
- Finance Minister François-Philippe Champagne set a 100-day timeline on Sept. 2 for the CRA to address call-centre delays by Dec. 11 as the Comprehensive Expenditure Review seeks about $60 billion in cuts over five years.
25 Articles
25 Articles
CRA Aiming to Hire 1,700 Call Centre Staff Ahead of Busy Tax Season
The Canada Revenue Agency is looking to hire or rehire about 1,700 call centre workers over the next few months to manage an influx of calls during the upcoming tax season. Melanie Serjak, an assistant commissioner at the CRA, told reporters Wednesday the agency is aiming to reach a total of about 4,500 agents to handle a “very high forecast” in demand. Serjak said it’s normal for the CRA to increase its staffing levels during the high peak seas…
The Canada Revenue Agency will recruit hundreds of employees to manage the flow of calls during the next tax season.
The agency wants to reach a total of about 4,500 agents to meet the demand in view of the next tax season.
Winnipeg Free Press
CRA aiming to hire 1,700 call centre staff ahead of busy tax season
Breaking News, Sports, Manitoba, Canada
The Canada Revenue Agency (CRA) is seeking to hire or re-employ approximately 1,700 employees for its call centres in the coming months to manage the flow of calls in the next tax season
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