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County council gets a handle on answering phone calls

Summary by Bishop's Stortford Independent
Average wait for callers ringing Hertfordshire County Council’s customer service centre drops from over three minutes to 53 seconds in nine months.

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Bishop's Stortford IndependentBishop's Stortford Independent
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County council gets a handle on answering phone calls

Average wait for callers ringing Hertfordshire County Council’s customer service centre drops from over three minutes to 53 seconds in nine months.

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Bishop's Stortford Independent broke the news in on Friday, August 1, 2025.
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