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Responsible Contact Centres in the Age of Regulation: What SA’s New No-Call List Means for Contact Centres

South African contact centres face new regulations in 2025 targeting illegal use of mobile numbers for fixed services and direct marketing calls.
This regulatory shift responds to growing consumer backlash against unsolicited calls and builds on ICASA's enforcement of the 2016 Numbering Plan Regulations.
ICASA investigates violations with potential fines ranging from R300,000 to R3 million per infringement, while the DTIC plans a unified opt-out registry to reduce unwanted calls.
The registry is planned to be introduced during the 2025/2026 fiscal period and will consolidate existing fragmented systems to enhance consumer protection against deceptive direct marketing.
Contact centres must adopt ethical practices and compliance to avoid penalties and build customer trust under South Africa’s evolving regulatory framework.

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TF1 INFO

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Unaccepted Telephone Call: the Law Passed, the Date of Its Ban Finally Known

On Wednesday, May 21, after a final vote by the Senate, Parliament finally approved the ban on unconsented telephone pick-up. As of August 2026, companies will no longer be able to solicit consumers for commercial proposals without their prior agreement. - Unconsented telephone pick-up: the law passed, the date of its ban finally known (Policy).

2 days ago

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Liberation

Lean Left

Telephone Start: the Senate Finally Adopts the Law Against Untimely Calls

Parliament passed a law on Wednesday, 21 May, which largely restricts unsolicited calls by obliging companies to obtain the prior consent of the client.

2 days ago·Paris, France

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Le Monde

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L'Opinion

Lean Left

Parliament Endorses Ban on Unconsented Telephone Pick-Up

The proposal for a law by Macro MP Thomas Cazenave was finally adopted on Wednesday, 21 May. The text also aims to combat various frauds in public aid.

2 days ago·Paris, France

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itweb.co.za

Responsible contact centres in the age of regulation: What SA’s new no-call list means for contact centres

The DTIC, with the National Consumer Commission, plans to launch a unified National Opt-Out Registry to reduce unsolicited direct marketing.

1 day ago

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BDM

Forbidden Telephone Stalling in France: Is This Really the End of Abusive Calls?

Senators have passed the bill against the use of telephones without consent, but it will not come into force until August 2026.

1 day ago

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midilibre.fr

Telephone Start: the Senate Finally Adopts Its Ban, What Will Change in Concrete Terms?

On Wednesday, 21 May, Parliament finally adopted a ban on the use of telephones without the express consent of the consumer from August 2026. The text also covers electronic prospecting...

2 days ago

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