Commercial lines brokers face these pain points

Commercial lines brokers face these pain points

Image by iStock/breckeni Claims service remains a big issue for commercial brokers, say respondents to Canadian Underwriter‘s 2025 National Broker Survey. Claimants want to hear from their insurers about several matters: the next steps in the claims process, the level of service available to handle their claims, and how their insurance policies cover the various business consequences of any damage. Commercial lines clients have fewer questions a…