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ChatGPT Users Hate GPT-5’s “Overworked Secretary” Energy, Miss Their GPT-4o Buddy

GLOBAL, AUG 8 – OpenAI simplifies ChatGPT by replacing multiple legacy models with GPT-5, impacting 400 million users while Enterprise and Edu tiers retain older models for 60 more days.

  • OpenAI released its newest model, GPT-5, on Thursday and retired all previous ChatGPT models including GPT-4o and o3.
  • The transition followed OpenAI's strategy to streamline offerings despite users' strong attachments and workflows built around older models.
  • Many users expressed frustration on Reddit and social media about GPT-5's tone and errors, with some canceling paid subscriptions after losing favored models overnight.
  • CEO Sam Altman acknowledged rollout problems and promised UI improvements, doubling GPT-5 rate limits for Plus users while restoring some legacy access for enterprises and education.
  • The backlash highlights challenges of balancing innovation with user loyalty, indicating a difficult adjustment period and uncertain recovery for ChatGPT's user base.
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VentureBeat broke the news in San Francisco, United States on Friday, August 8, 2025.
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