Chatbots Open the Door to State Government Access

Chatbots Open the Door to State Government Access

Twenty years ago, a resident moving to Mississippi might be impressed by the ability to search the state’s website and quickly find information about income taxes and voter registration. But today, says state CIO Craig Orgeron, that same experience feels “disjointed.” “Searches are becoming prompts,” Orgeron says. “Bringing all of the information together and putting it into context creates a better experience.” Mississippi was ahead of the arti…