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Chatbots in Customer Service at Sbb & Neon: Thanks to Ai Now Usable?

Summary by Schweizer Radio Und Fernsehen (SRF)
Chatbots on customer service websites are above all one thing: annoying and frustrating. Does this change with AI now?

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Schweizer Radio und Fernsehen (SRF)Schweizer Radio und Fernsehen (SRF)
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Chatbots in Customer Service at Sbb & Neon: Thanks to Ai Now Usable?

Chatbots on customer service websites are above all one thing: annoying and frustrating. Does this change with AI now?

·Zürich, Switzerland
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manager magazinmanager magazin

Ai in Customer Service: Success Factors for Chatbots

Artificial intelligence makes chatbots smarter, more empathetic, and more human-like. Now, psychological rather than technical factors determine how successfully companies can use them.

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Schweizer Radio und Fernsehen (SRF) broke the news in Zürich, Switzerland on Tuesday, July 8, 2025.
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