Chatbots in Customer Service at Sbb & Neon: Thanks to Ai Now Usable?
Summary by Schweizer Radio Und Fernsehen (SRF)
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Chatbots on customer service websites are above all one thing: annoying and frustrating. Does this change with AI now?
·Zürich, Switzerland
Read Full ArticleArtificial intelligence makes chatbots smarter, more empathetic, and more human-like. Now, psychological rather than technical factors determine how successfully companies can use them.
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