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Chatbot, Voicebot, Teleadviser: Who Intervenes?
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1 Articles
Automatization and humane: how to organize the relay between bots and advisors? A customer wrote at 10:00 p.m. to follow his order, another calls to contest an invoice, a third leaves a message for an appointment. Three requests, three levels of response: automated written, automated voice, teleadvisor. Place the cursor [...] The article Chatbot, voicebot, teleadviser: who intervenes when ? comes from Eufonie.
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