Chargebacks911’s 2025 Cardholder Dispute Index: New Report Reveals Why Today’s Consumers Dispute Transactions

Chargebacks911’s 2025 Cardholder Dispute Index: New Report Reveals Why Today’s Consumers Dispute Transactions

TAMPA, Fla.--(BUSINESS WIRE)--Jul 15, 2025-

Chargebacks911 report reveals USD $170 billion hit from fraud

Chargebacks911 reveals merchants lose over USD $170 billion annually to chargeback fraud, driven by consumer convenience and rising dispute misuse in digital payments.

Chargebacks Are Costing Merchants More As Consumers Look to Their Bank First to Resolve Disputes - Digital Transactions

Chargebacks cost U.S. merchants more than $170 billion annually, according to Chargebacks911’s 2025 Cardholder Dispute Index. The average dollar value of a transaction disputed with a consumer’s bank over the prior 12 months was $84, a 10.5% increase from 2024. The top reason for chargebacks is unauthorized transactions on a consumer’s billing statement. Indeed, more than 55% of consumers surveyed cited unauthorized transactions as the primary r…