Chargeback scams are surging – here’s how small businesses can respond

Chargeback scams are surging – here’s how small businesses can respond

The scammers who targeted Val Brusylovsky’s small business, Boutique Retailer, were calculated and insidious. The criminals staggered their suspicious orders over many months, Brusylovsky told ISB. They made multiple orders from the same card, each shipped to different addresses across countries. They purchased high-end boots in bulk, when most customers bought just one or two pairs. And then they wanted their money back – and Brusylovsky was po…