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Cfp IJBM: Incivility in the Contemporary Service Banking Context – SERVSIG
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Cfp IJBM: Incivility in the Contemporary Service Banking Context – SERVSIG
Call for Papers for a Special Issue of the International Journal of Bank Marketing “Incivility in the Contemporary Service Banking Context” Co-Guest editors: Chaouali W & Souiden N Deadline: 29 November 2025 The salutary role of civility (e.g., kindness, empathy, and moral behaviour) in service interactions and its positive outcomes is well-documented in the literature (e.g., Aránega et al., 2023). These positive outcomes create a virtuous cycle,
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