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CenterPoint's deceptive billing practices put customers at risk of disconnection

Summary by Energy and Policy Institute
CenterPoint Energy is under fire for deceptive billing practices in Minnesota that systematically increase the risk that elderly and low-income customers will see their gas service disconnected even when they pay their monthly bills. The utility’s billing protocol is in the spotlight after an unnamed customer filed a complaint with the Minnesota Public Utility Commission (PUC), alleging that CenterPoint disconnected her gas service despite her p…
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Energy and Policy Institute broke the news in on Friday, March 21, 2025.
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