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Caylent buys Pronetx to expand Amazon Connect CX services
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Caylent buys Pronetx to expand Amazon Connect CX services
Caylent has acquired Pronetx, expanding Caylent’s work beyond cloud migration and modernization into AWS-native customer engagement and contact center transformation centered on Amazon Connect. The companies positioned the combination as a way for enterprises and public-sector organizations to use a single AWS partner for design, migration, operations, and ongoing CX optimization.Pronetx has specialized in Amazon Connect since the service launch…
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