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Can you return opened makeup? We put 3 retailers to the test
A reporter found all three stores accepted opened beauty returns with receipts, while major retailers typically allow gently used items within 30 to 90 days.
- CVS, Target, and Sephora recently accepted returns of opened beauty products, confirming that major retailers honor satisfaction guarantees. CVS processed an opened $30 moisturizer, Target accepted a $20 concealer, and Sephora approved a $40 liquid foundation.
- Target accepts most opened beauty items within 90 days, while CVS advertises a 100% satisfaction guarantee on beauty purchases. Sephora allows returns on "gently used" products within 30 days but actively monitors return activity.
- Several major retailers, including Ulta, Macy's, Walmart, and Bluemercury, also accept returns on "gently used" beauty products within set time frames ranging from 30 to 90 days. Policies generally apply to items tried a few times that did not work as expected.
- Ultimately, individual stores retain the final say on what qualifies as "gently used." Walgreens leaves decisions to store managers, while Nordstrom handles requests case-by-case and Amazon policies vary by product.
- Returned beauty products often cannot be resold and may be discarded, contributing to retail waste. These policies are intended for purchases made in good faith when a product does not match or work as expected.
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