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Removal of LGBTQ+ Option From 988 Hotline Is Straining Overburdened Texas Crisis Centers

Texas 988 call volume rose to 25,511 in December 2025 amid funding cuts and removal of LGBTQ+ option, straining crisis centers that face a $7 million deficit.

  • This year Texas's 988 system has seen rising calls as the administration removed the LGBTQ+ 'Press 3' option, increasing strain on Texas crisis care centers.
  • The Texas 988 program currently receives $19 million from two federal grants but faces an expiring award, and last year lawmakers created a 988 Trust Fund without appropriating state dollars.
  • The hotline handled up to 70,000 contacts per month nationwide, and the Texas 988 system received 25,511 calls in December 2025, up from 14,961 in December 2023.
  • Local crisis centers are expected to fill the gap left by the canceled LGBTQ+ routing, but Texas crisis care centers face difficulty meeting demand amid a $7 million funding deficit and dwindling federal funds.
  • State lawmakers rejected State Sen. José Menéndez's telecom fee proposal, the Trump administration briefly announced then reversed budget cuts earlier this month, and advocates urge action to protect higher-risk groups.
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Removal of LGBTQ+ option from 988 hotline is straining overburdened Texas crisis centers

For Julia Hewitt, the removal of LGBTQ+ services from the 988 Suicide and Crisis Lifeline and potential funding freezes and cuts are a personal and professional issue.

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Houston Public Media broke the news in Houston, United States on Friday, January 23, 2026.
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