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California Colleges Spend Millions on Faulty AI Systems: 'The Chatbot Is Outdated’ – The Markup

Districts spend millions on AI chatbots that handle thousands of monthly student interactions but face issues with outdated and inconsistent information, prompting ongoing improvements.

Summary by themarkup.org
Community colleges are spending millions on AI-powered chatbots that students say often give inaccurate answers. Many might see upgrades this year. Illustration by Adriana Heldiz; iStock California community college districts are spending millions of dollars on artificial intelligence-powered chatbots intended to help students navigate admissions, financial aid and campus services.  However, they struggle to consistently provide clear and accur…

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Cal Matters broke the news in Sacramento, United States on Friday, March 6, 2026.
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