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Buc-Ee's Earns "F" Rating From Better Business Bureau
Buc-ee's received 88 complaints since 2019 for poor customer service and unresolved disputes, leading the Better Business Bureau to assign failing grades to 33 locations.
- On March 11, 2026, the Better Business Bureau announced 33 Buc-ee's locations received an 'F' rating, citing 88 unresolved complaints.
- According to the BBB, Buc-ee's told the BBB it will not respond to complaints and does not list assistance phone numbers, despite complaints dating back to March 2019 through 2025.
- Filed complaints include a $89 charge for $17 of items and consumers who paid for gas that did not dispense, with the most recent complaint filed in February.
- The BBB advised consumers to review business profiles; media outlets called Buc-ee's and left messages, but had not heard back at the time of reporting.
- Expansion plans show Buc-ee's, which has nearly three dozen locations, is opening four new stores in Florida from 2027 through 2028.
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Buc-ee’s locations receive failing grades from Better Business Bureau over outstanding complaints
Buc-ee’s is known for its clean restrooms and snacks, but according to the Better Business Bureau (BBB), it fails in the customer response department.Multiple locations received an “F” rating from the Better Business Bureau after the bureau logged 88 customer complaints that it said were not handled promptly.That includes the store along Interstate 35 in New Braunfels.The BBB said its ratings consider complaint history and how disputes are handl…
·San Antonio, United States
Read Full Article33 Buc-ee's locations given 'F' ratings by Better Business Bureau, citing 88 outstanding complaints
WASHINGTON — Buc-ee's, the roadside convenience store and gas station known for its extravagant tributes to its beaver mascot and aisles full of snacks, received low marks from the Better Business Bureau.
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Total News Sources16
Leaning Left0Leaning Right1Center14Last UpdatedBias Distribution93% Center
Bias Distribution
- 93% of the sources are Center
93% Center
C 93%
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