BT loses more than 200,000 broadband customers

BT loses more than 200,000 broadband customers

The telecoms giant said it was upping its cost-saving target to £3.7 billion

BT Touts Record Customer Satisfaction from Business Transformation as Salesforce Finds AI Agents Improve CX

U.K. telecoms operator BT Group has reported record customer satisfaction scores as its digital transformation program continues to improve customer journeys and expand the company’s use of AI across its operations and service delivery. In reporting its earnings results for the financial year that ended on March 31, BT said that its Net Promoter Score (NPS) increased by 4.1 points year on year to a record 33.4, while customer satisfaction increa…

BT Group Loses 203K UK Broadband Lines and Grows FTTP to 23 Million Premises

The BT Group has published their H2 FY26 biannual results, which saw total half year revenues of £9,840m (up from £9,806m in H1) and another quarterly UK decline in Openreach’s broadband lines of -203k (down from -210k in Q3 FY26) – full year losses totalled 825k. But the network operator still grew their full fibre (FTTP) coverage by 2.608 million premises in H2 (vs 2.23m in H1) to total 23m. Source: BT Group Loses 203K UK Broadband Lines and G…

BT share price wavers after results: Time to buy or sell?

BT Group share price slipped and then pared back those losses after the telecommunications company published results of the last financial year. It dropped to 222p, down sharply from 6.95% from its highest point this year. So, is it safe to buy the dip?BT Group published its annual results today BT Group, the biggest telecom company in the UK, published its annual results, which provided color on its business.These results were largely in line w…

BT expands savings programme after mixed full-year results

BT Group delivered a mixed set of annual results on Thursday, with falling revenues offset by stronger profits, improved customer trends and an expanded long-term cost-saving programme. The FTSE 100Read More...

BT shares dip on falling revenue as cost cuts drive profit higher

BT Group has reported a fall in annual revenue but a rise in profit, as aggressive cost-cutting and a record fibre rollout helped the telecoms giant offset competitive pressures across its markets. A 2% decline in BT shares on Thursday is more of a reflection of the strong run the stock has had going into […] The post BT shares dip on falling revenue as cost cuts drive profit higher appeared first on UK Investor Magazine.