Broken Seats, Broken Armrests And Out Of Order Tray Tables — American Airlines Calls It 'Product Delivered'

Broken Seats, Broken Armrests And Out Of Order Tray Tables — American Airlines Calls It 'Product Delivered'

American Airlines sells a “premium” experience and even tells coach passengers their ticket is “more than just a seat,” but customers keep documenting the opposite: broken armrests, headrests that fall off, and first class tray tables marked “out of order.” When they complain, the response is remarkably consistent—no compensation, no partial refund, product delivered—as if a functioning seat and usable meal setup were optional extras.