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British Gas owner Centrica cutting 1,300 jobs; half-year profit falls 18%
Centrica said the overhaul follows a sharp shift to digital support as around 90% of customers now use online methods, and it will keep hiring engineers.
British Gas is offering grants of £1,700 through the British Gas Energy Trust to eligible households struggling with energy debt, with the Individual and Families Fund open to prepayment and credit customers across England, Scotland, and Wales.
Eligibility requires applicants to have sought money advice or used the British Gas trusted partner budgeting calculator within the past six months, alongside not receiving a prior Trust grant within two years.
Centrica plans to reduce approximately 1,300 jobs over two years as part of a wider customer services overhaul, following 500 role cuts announced last month to improve efficiency and drive commercial performance.
Proposals involve reducing contact-based jobs as around 90% of customers now opt for digital support methods, while Centrica continues investing in skills by hiring 500 apprentices this year alone.
Centrica recently acquired a gas-fired power station in Wales for £370 million, reflecting ongoing efforts to strengthen its energy portfolio and transform the business for future demand.