US EditionAustralia's Optus Suffers Emergency Call Outage, Says Vandals Cut Fibre
More than 14,000 customers lost mobile voice and data service due to an aerial fibre break, disrupting emergency Triple Zero calls in southeast Melbourne, Optus said.
- On Wednesday morning, Optus confirmed more than 14,000 customers in Frankston and the Mornington Peninsula lost mobile voice and data due to an 'aerial fibre break', which is under investigation.
- Following outages across the country in recent months, a scheduled firewall upgrade in South Australia on September 18 caused a communications outage that Optus chief executive Stephen Rue blamed on human error.
- Regular calls remained largely unaffected, but about 600 Triple Zero calls were blocked and the Optus website warned emergency calls only work via other networks or WiFi.
- The government said it was closely monitoring the outage with early signs of vandalism, and Optus says it is working to rectify the situation, while Melissa McIntosh demanded a full independent inquiry and said `must stop`.
- $100m fine in September places the company under scrutiny, with Optus also facing a Senate inquiry after a disastrous triple-0 failure disrupted emergency calls.
18 Articles
18 Articles
Optus outage knocks out service for over 14,000 customers; Calls to emergency services also impacted
Another major Optus outage has disrupted service for over 14,000 customers, impacting mobile calls and internet. The incident, attributed to vandalism and the theft of copper, also affected access to emergency services. This follows a previous outage linked to a firewall upgrade that prevented Triple Zero calls from reaching emergency responders.
Optus Triple-Zero outage affecting more than 14,300 customers south of Melbourne
Optus is experiencing yet another mass Triple-Zero outage, which is affecting more than 14,300 customers south of Melbourne.The telco's website stated that an "aerial fibre break" is impacting regular and Triple-Zero calls and mobile data in the Frankston and Mornington Peninsula areas this morning.Customers can dial Triple Zero if they are within coverage of another mobile network or call via WiFi.READ MORE: How to cool down on a swelteringly …
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