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Border, spy agencies among worst federal workplaces: survey

The 2024 survey of over 186,000 federal employees shows CBSA and CSIS have some of the lowest workplace satisfaction scores, with only 46% and 48% recommending their agencies.

  • A 2024 federal survey conducted between October 28 and December 31 found CBSA and CSIS employees least likely to recommend their workplaces.
  • The survey included over 186,000 employees from 93 federal departments and had a 50.5% response rate, examining satisfaction, leadership, well-being, and compensation.
  • CBSA staff reported poorer work-life balance and recognition, while CSIS employees showed pride in their work but low morale and concerns about union treatment and delays in collective agreement implementation.
  • Mark Weber, Customs and Immigration Union president, said he is “not shocked” by CBSA’s ranking, noting its heavy discipline and that “things don’t really seem to change.”
  • The survey highlights ongoing workplace challenges at CBSA and CSIS, prompting CSIS to affirm it seriously considers employee input to enhance support and environment.
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Canada’s federal employees ranked the worst places to work in a new survey

Employees at the Canada Border Services Agency and the Canadian Security Intelligence Service are the least likely to recommend their office as a great place to work, a survey of federal public servants suggests.

·Canada
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  • 56% of the sources lean Left
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The Hamilton Spectator broke the news in Hamilton, Canada on Monday, August 25, 2025.
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